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Return Policy

Return Policy

  1. You may initiate a Return Request within 30 days from the date of the item’s arrival, within which you can return the item only if it falls into the categories mentioned in Clause 2 hereof. However, if 30 days have lapsed since received from us is FREE, the customer has to pay for shipping WILL NOT APPLY, which means you will be unable to return the product to us.

  2. If the item is customised and made-to-order. Hence ALL ITEMS SOLD ARE FINAL. We do not accept returns only if there is a defect in the item purchased, or you have not received your items after 30 working days.
  3. In the event of an item shipped is defective or damaged upon delivery, Sky Prime will offer a one-time replacement if the defect or damage is reported within 30 days of receipt along with proof by way of an image of the defects of damage.
  4. We do not accept returns, exchanged or replacement in the following cases:
  • items ordered in error (including wrong quantity, design, size or variant selected)
  • Exchanges for an alternative design, product or size.
  • Second thoughts - unwanted items.
  1. We provide complete information on our products and each item has a comprehensive description with “actual” images of the same displayed on our online store website. It is the customer’s duty to scrutinize each item and description prior to placing an order. 
  2. Once your return is received and inspected by our team, we will send you an email or receipt of the returned item. You will also be informed of whether your request has been rejected or approved. 
  3. In the case of approval being granted, your refund will be processed as soon as possible and a credit notification will automatically apply to your credit card and original method of payment, within a stipulated number of days, depending on the policies of your credit card provider.
  4. For us to complete your return, WE REQUIRE A RECEIPT OF PROOF OF PURCHASE
  5. The following items cover a partial refund:
  • ANY item note in its original condition is damaged or has parts missing for reasons not due to the error of Sky Prime.

 

SALE ITEM 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Return (only for apparels)

We only replace items if they are defective or damaged.

If you need to return the item, send us an email at 

info@skyprimestore.com

 first before we process your returns.

 

** To return your product, please email to us so that we can give you the return address. ***

Customers are responsible for the return shipping charges in order to get a refund on the products.

Size Exchange (applicable only to apparels)

For size exchange only, you don’t have to have your items sent back to us. If for any reason you are not happy with the size of the garment we will provide a one-time replacement either two size up or two size down from the original order.

 

Once the replacement has been made and shipped, you will get a new tracking number for the replacements. All we ask is you donate the wrong sized garment to a shelter.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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